fab'rik Customer Service
Shipping + Returns
Your purchase didn’t make you feel fab? Follow the no-hassle steps below to return your items:
1) Click HERE to create your shipping label
2) Place your item in the mail; we will process within 2-5 days of receiving
3) You will be refunded for, or receive an exchange for, each returned item minus processing & shipping cost ($7)
1) Must be postmarked within 21 days of order
2) Items must be in original condition with tag attached
3)All sale, accessory, swimsuits and body items cannot be returned
4)Shipping charges are non-refundable
5)fabrikstyle.com is not able to process returns or exchanges for merchandise purchased at one of our Fab’rik store locations, nor will any online purchases be able to be returned to a store location
We offer USPS Priority and First Class, UPS 2nd Day Air and UPS Next-Day Air because you, the customer, are able to track your package/s from the moment it leaves our facility until you receive at your door.
Orders placed after 12PM EST will be processed the following business day.
WHAT PERSONAL INFORMATION DOES fab‘rik GATHER ABOUT CUSTOMERS?
Information we, our service providers and other third-parties, collect from you will vary, depending on how you use the Services and information you may choose to provide to us (whether through email, phone, internet or otherwise).
Automatic Collection of Information:
Like many websites on the Internet, we automatically track certain information about you as you visit and use our Services to help us better understand how (i) to improve and modify the Services, (ii) the Services are used and experienced, and (iii) we can enhance your or others overall experience on one or more of the Services, including providing advertising and other information that is relevant to you. This tracked or automatically gathered information may include, among other things, your computer’s IP address (Internet Protocol address), browser type, the URLs and pages on the Services you’ve visited, sections of or content on pages on the Services on which you click or in which you are interested, the number of times you visit each page on the Services, what downloads and/or search queries you have made, and how long you spent on particular sections of the Services and on the Services generally. This automatically gathered data includes information provided through the use of “cookies”, local storage, e-tags, log files and “clear GIFs” (described in more detail below). We do not link this automatically collected data to other information we collect about you.
Information from Cookies:
When you visit our Services, we may send a small file to your computer (a “cookie”) which is stored there so that we can recognize your computer as a unique machine the next time you visit the Services, and which also enables us to, among other things, to tailor the Services to your and other users’ needs. You are always free to decline any cookies we use if your Internet browser permits. However, please note that by declining cookies, certain functionalities of the Services will not be available to you, including that you will not be able to establish a shopping cart session or make a purchase online through the Services. Additionally, some of our third-party service providers working on our behalf may also utilize their own cookies.
Information from Clear GIFs:
Also, we and our third-party service providers sometimes use “clear GIFs” in connection with cookies and other website functions and emails. Clear GIFs perform administrative functions (but without detracting from your online experience), including being used to perform statistical and administrative tasks such as measuring traffic on the Services and its Web pages, verifying advertising avenues and positioning images on the web, and allowing us to gauge the effectiveness of certain communications and email marketing campaigns by letting us know which marketing emails have been opened by you or other recipients. However, please note that clear GIFs do not collect Personal Information.
Information from e-tags and scripts:
We and our third-party service providers use e-tags in analyzing trends, administering the Website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. Also, our third party partner may use technologies such as tags to gather information about your activities on this Website and other sites in order to provide you advertising based upon your browsing activities and interests.
Use of local storage:
We use local storage, such as HTML5, to store content information and preferences. Various browsers may offer their own management tools for removing HTML5. Additionally, third-parties with whom we partner to provide certain features on our Website or to display advertising based upon your web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here.
HOW DOES fab‘rik USE YOUR CONTACT INFORMATION?
We use your contact information for the following purposes only, which are further described in detail below, as applicable:
Account and “My Faves” management;
Process, fulfillment, and delivery of orders, returns, etc.;
Communication regarding customer support;
Communication regarding products, promotions and events that might be of special interest to you;
Fraud protection; and
Comply with applicable legal requirements, industry standards and our policies.
Registration Information: The Personal Information you provide when you become a registered user of and create an account on one of the Services is used primarily to provide the information, features, products and/or services you purchase or request, to help us customize or enhance your or others’ online experience, and to increase the convenience of accessing new or existing tools, products and services on the Services. If applicable, this Personal Information may also be shared among the Services to make use of the Services more convenient by, for example, limiting the number of times you have to register with us. Your email address serves as a unique identifier in our record system, and together with your password, is designed to help us prevent unauthorized access to information you choose to store on the Services. The data you give us about your personal preferences and demographics (e.g., your age, ZIP code, or the like) may be used to help us offer tailored content, products, and services that we believe will be of interest to you. In addition, we may share this information, in aggregate or other protected forms or under confidentiality terms, with our current and/or future service providers so that either they or us can present and deliver products, functionality and services to you more effectively.
Promotions and Marketing:
Unless you specify that you would prefer not to hear from us, if you provide your email address to us (whether on the Services or on a third party website) for promotional or other purposes at the time of registration or otherwise, we may use this to contact you for promotional or other purposes. You may have these communications terminated and opt out at any time by clicking on the “Unsubscribe” link contained in any promotional email or contacting us at email@example.com. If applicable, please be aware that opting out on one of our Services, does not opt you out from any of our other Services unless that option is specifically provided. Please note that despite unsubscribing from such communications, fab‘rik may still contact you in relation to your order(s), purchase(s) or any issues relating any business you conduct with fab‘rik. Please note that in certain instances, your name and/or email address may have been provided to us through our friend referral program. In this case, we may contact you via a one-time email. We store this information for the purpose of sending this one-time email and other internal purposes, including but not limited to tracking the success of our referral program. You may contact us at firstname.lastname@example.org to request that we remove your information from our database.
We may use other companies and individuals to (1) perform supporting functions for the various tools, functionality, information, products and services offered on or through our Services on our behalf, (2) perform or support various tasks or initiatives instrumental to the business of, or related to operating or improving, the Services or (3) assist us in testing, maintaining or improving the features, content or effectiveness of the Services or in performing research or development. These service providers (for example, credit card processing companies to bill you for goods purchased on the Services, email service providers to send out emails on our behalf, etc.) may be permitted to receive and use information collected from you or for internal purposes on an aggregated and/or anonymous basis (where you cannot be personally identified), but will not be authorized by us to use Personal Information for any other purpose other than in connection with performing the support functions for fab‘rik or such other tasks, initiatives or assistance for fab‘rik.
Protection of Rights:
We may release Personal Information or other information we collect from you if we believe that such action is appropriate to: (1) comply with legal requests and processes; (2) enforce the Terms for the applicable Services; (3) identify, contact or bring legal action against persons or entities who are or we believe have caused or might cause injury to us or a third party; (4) defend or respond to claims brought or threatened against fab‘rik, its employees, directors, suppliers or service providers, users of the Services or others; or (5) otherwise protect or assert the rights, property, interests or personal safety of fab‘rik, its employees, directors, suppliers or service providers, users of the Services or others. Any such release decisions may be made by us in our sole discretion.
Forgot Your Password?
If you forget your password for any registered area of the Services, we have an automated password recovery system, which can be accessed by following these steps:
Enter your email address
Wait for the password reset email and follow the directions provided
How does fab‘rik Use Your Other Customer Information?
Customize our services and product offerings to suit your needs and interests;
Record purchases that you have made on our website;
Let you communicate with us through social networks and other media;
Allow you to post comments on our website, on social networks and other media;
Protect you against fraud and unauthorized transactions, including identifying potential unauthorized users and/or hackers;
Comply with applicable legal requirements, industry standards and our policies.
DOES fab‘rik SHARE CUSTOMER INFORMATION?
Your privacy is always respected when you shop with fab‘rik. From time to time we might establish business relationships with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. Your customer information is sometimes shared with such carefully selected partners in order to enhance your shopping experience. We also sometimes allow third-party companies to collect certain anonymous information (e.g. mouse clicks, mouse movements, scroll behavior and/or keystroke activity) during your visits in order to further enhance your shopping experience.
Notice to California Residents:
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by fab‘rik to any third parties, including (i) a list of the categories of personal information about you that fab‘rik has disclosed to third parties for the third parties’ direct marketing purposes during the calendar year preceding your request, (ii) the names and addresses of such third parties, and (iii) if the nature of the third parties’ business cannot reasonably be determined from their names, examples of the products or services marketed sufficient to give you a reasonable indication of the nature of the third parties' business. To submit a request with the subject heading “CALIFORNIA PRIVACY REQUEST” to email@example.com.
HOW SECURE IS MY CUSTOMER INFORMATION?
All transactions submitted to us are encrypted with 128 Bit SSL software which encrypts information you input to protect it from interception by outside parties. fab‘rik is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your Personal Information is confidential and safe. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our websites, you do so at your own risk.
HOW IS MY INFORMATION USED FOR BEHAVIORAL OR TARGETED ADVERTISING AND WHAT CHOICES DO I HAVE?
fab‘rik uses its own cookies to help determine which of fab‘rik’s ads are shown to you on other websites.
fab‘rik also works with third-party companies that use their tracking technologies (including cookies and pixel tags) on its websites in order to provide tailored advertisements on its behalf and on behalf of other advertisers across the Internet. These companies may collect information about your activity on fab‘rik’s sites and your interaction with fab‘rik’s advertising and other communications and use this information to determine which ads you see on third-party websites and applications. For more information about this practice and to understand your options including how to opt out of receiving these tailored advertisements, please visit http://www.aboutads.info.
Please note that even if you opt-out, these tracking technologies may still collect data and you will still see ads, but they will not be targeted based upon the information collected through these tracking technologies.
WHAT IS “PHISHING”?
“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from fab‘rik asking you for your personal information, do not respond. fab‘rik will never request your password, user name, credit card information or other personal information through email.
WHAT CHOICES DO I HAVE?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase. If you do not want to receive e-mail or other mail from us or if you have any questions about how your information is being used, please simply send a request to firstname.lastname@example.org.
ARE CHILDREN ALLOWED TO USE FAB‘RIK?
fab‘rik does not sell products for purchase by children. If you are under 18, you may use fab‘rik only with the involvement of a parent or guardian.
SPECIAL PROVISIONS APPLICABLE TO USERS OUTSIDE THE UNITED STATES
We strive to create a global community with consistent standards for everyone, but we also strive to respect local laws. If you are a user or non-user who interacts with fab‘rik outside the United States, you consent to having your personal data transferred to and processed in the United States.
EFFECTIVE DATE AND MODIFICATIONS
USE OF THE SERVICES
By using the Services, you represent and warrant that you are more than 18 years of age or are visiting the Website with the permission and supervision of a parent or guardian.
You acknowledge and agree that your use of our Services is for your personal use and not for advertising purposes. You may not use any of the Services to recreate or compete with us, to solicit or harass anyone associated with us or anyone associated with our franchisees, or for any other purpose not contemplated herein.
INTELLECTUAL PROPERTY RIGHTS
All graphics, images and content on the Website, blog and social media platforms belong exclusively to us or our affiliates. The use of any fab’rik trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service that is in any way likely to cause confusion or to disparage or discredit us. In addition, you may not use any of our trademarks or service marks in meta tags without our explicit prior consent. Any unauthorized use of any material contained on the Services may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
CONTENT YOU PROVIDE (USER-GENERATED CONTENT)
By Submitting User Generated Content to the Services, you grant, and you represent and warrant that you have the right to grant, to us, our affiliates, agents and licensees, an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, reproduce, publish, distribute, sublicense, and otherwise disclose, prepare derivative works of, or incorporate into other works, the User Generated Content, for any purpose without restriction and without providing any attribution or compensation to you. Such User Generated Content will not be treated as confidential information. In addition, by posting or allowing us or a third party to post User Generated Content to any public area of the Services, you grant us all rights necessary to prohibit any subsequent aggregation, display, copying, duplication, reproduction, or exploitation of the User Generated Content by any party for any purpose.
You agree that you shall not use the Services to Submit any User Generated Content that (i) is not related to appropriate subject matters, (ii) is misleading to others, (iii) is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, pornographic, indecent, invasive of another’s privacy, hateful, offensive, or racially, ethnically or otherwise objectionable, (iv) you do not have a right to Submit under any contractual relationships, (v) is infringing of any patent, trademark, trade secret, copyright or other proprietary rights of any third party, (vi) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of the Services, including but not limited to a virus, Trojan horse, worm, or time bomb, or (vii) intentionally or unintentionally violates any applicable local, state, national or international law, or any rules or regulations having the force of law.
TO KNOWINGLY INPUT FALSE INFORMATION, INCLUDING BUT NOT LIMITED TO NAME, PHONE NUMBER, ADDRESS OR E-MAIL ADDRESS IS A SERIOUS MATTER THAT COULD RESULT IN SIGNIFICANT COSTS AND DAMAGES INCLUDING INVASION OF PRIVACY RIGHTS, TO fab’rik AND ITS FRANCHISEES, AND TO CONSUMERS, AS WELL AS THE LOSS OF TIME, EFFORT AND EXPENSE RESPONDING TO AND PURSUING SUCH FALSE INFORMATION AND REQUEST, AND FURTHER, COULD RESULT IN REGULATORY FINES AND PENALTIES. ACCORDINGLY, IF YOU KNOWINGLY INPUT FALSE INFORMATION, INCLUDING, BUT NOT LIMITED TO, SOMEONE ELSE’S NAME, E-MAIL ADDRESS, PHYSICAL ADDRESS OR PHONE NUMBER OR A RANDOM OR MADE UP NAME, ADDRESS, E-MAIL OR PHONE NUMBER, YOU AGREE TO FULLY INDEMNIFY AND BE LIABLE TO fab’rik AND EACH fab’rik FRANCHISEE WHO ACCEPTS SUCH INFORMATION, FOR THE GREATEST EXTENT PERMISSABLE BY LAW FOR EACH OF THE ACTUAL PERSON(S) AFFECTED BY ANY OF THE IMPROPER, INCORRECT OR FRAUDULENT INFORMATION YOU ENTER PER IMPROPER SUBMISSION, PLUS ANY ATTORNEYS FEES COSTS AND EXPENSE RELATING THERETO, IF APPLICABLE, IN ADDITION TO THE ACTUAL DAMAGES, DIRECT, PUNITIVE AND CONSEQUENTIAL, AND ANY REGULATORY OR JUDICIAL FINES OR PENALTIES THAT MAY ARISE FROM SUCH INTENTIONAL, MISLEADING, HARMFUL AND FRAUDULENT ACTIVITY, PLUS REASONABLE LEGAL FEES, COST AND EXPENSES RELATING TO OBTAINING SUCH REMEDIES.
We reserve the right to revoke your access to any Services at any time. All information about us is confidential and for your personal use only. If it is determined or suspected by us, in its sole discretion, that you are misusing or attempting to misuse or circumvent the Services or system, or are using or attempting to use them for any inappropriate or non-personal purposes, including but not limited to activities such as hacking, scraping content, infiltrating, fraud, advertising, jamming or spamming, we reserve the right, in its sole discretion, to immediately terminate your access to the Services without notice and to initiate without notice appropriate legal actions or proceedings to seek appropriate remedies and/or damages, including but not limited to lost revenue, repairs, legal fees, costs and expenses, and to seek injunctions or other equitable remedies.
In the event that you do not wish for us to use your User Generated Content, please do not Submit such User Generated Content to the Services. Please note that any User Generated Content does not represent the advice, views, opinions or beliefs of us, and we make no claim of accuracy of any such User Generated Content. You understand and agree that you are solely responsible for any User Generated Content that you Submit and you may be held legally liable for such User Generated Content. We reserve the right to remove any User Generated Content from the Services at any time and for any reason.
We strive to provide complete, accurate and up-to-date information on the Website. Unfortunately, we are not able to ensure that the Website is completely free of human or technological errors. This Website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability and some information may not be complete or current. We reserve the right to correct any errors, omissions or inaccuracies. This includes making corrections after an order has been submitted -- and to change or update information at any time without prior notice. In the event that a product is listed incorrectly (e.g. price or description) due to a typographical error or other mistake, we reserve the right to refuse or cancel any orders that may have been placed for such a product listed. If your credit card has already been charged for such an erroneous purchase, we shall issue a credit to your card for the full amount of the charge. Additionally, we have made every effort to display, as accurately as possible, the colors of our products that appear on this site. However, as the actual colors you see depend on your monitor, we cannot guarantee that your monitor’s display or colors you see will be accurate.
This Website may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site. Use of any information obtained from such addresses is voluntary, and reliance on it should only be undertaken after an independent review of its accuracy, completeness, efficacy, and timeliness. Neither the inclusion of the link as part of the Services or the Website nor reference therein to any specific commercial product, process, or service by trade name, trademarks, service mark, manufacturer, or otherwise constitutes or implies endorsement, recommendation, or favoring by us.
There may be circumstances where access to the Website is provided by a hypertext link located at another website or mobile site. We have no responsibility for the content of such other web sites or mobile apps. We do not make any representations or give any warranties or conditions with respect to any information contained in or at these other websites or apps and we shall not be liable for any damages or injury arising from the content of or access to these other sites.
We deeply respect the intellectual property of others. Please contact email@example.com you believe that any content on the Website constitutes an infringement of your copyrights.
USER IDS AND PASSWORDS
RATINGS AND REVIEWS ARE NOT ENDORSED BY fab’rik
All ratings and reviews displayed to you reflect the opinions of other consumers, and do not reflect or represent the opinions or representations of us. We disclaim any and all representations or warranties with regard to the ratings and reviews. We do not assume responsibility or liability for any rating or review or for any claims, damages, or losses resulting from any use of the Website, Services or the materials contained therein.
The information contained on the Services, including the Website, is intended to provide information on various subjects of interest. THE INFORMATION IS PROVIDED “AS IS,” AND fab’rik MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF PERFORMANCE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. fab’rik DOES NOT GUARANTEE THE COMPLETENESS, ACCURACY OR TIMELINESS OF THIS INFORMATION. YOUR USE OF THIS INFORMATION IS AT YOUR OWN RISK. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM THE USE OF THIS INFORMATION. fab’rik WILL NOT BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OR ANY OTHER DAMAGES WHATSOEVER, WHETHER IN AN ACTION BASED UPON A STATUTE, CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION NEGLIGENCE) OR OTHERWISE.
Neither us, nor our franchisees, warrants that access to the Services will be uninterrupted or that the Services will be error free; nor do they make any warranty as to the results that may be obtained from the reliability, completeness, or content of any or service, information or materials provided through or in connection with the use of the Services. Neither us, nor our affiliates, franchisees or licensors warrant that the Services are free from viruses, worms, Trojan horses or other harmful components, nor are they able to guarantee that any personal information supplied by you will not be misappropriated, intercepted, deleted, destroyed or used by others.
3104 E. Shadowlawn Avenue
Atlanta, Georgia 30305